2-1-1

United Way Manitowoc County’s 2-1-1 is your first call for assistance with rent, food, utilities, housing services, health services, and more! Getting the information you need is one phone call or click away!

To simplify the process of acquiring the assistance residents need, United Way Manitowoc County provides a free, information and referral line with access to local, state and federal social service resources.

Calling from a 920 area code landline OR a 920 area code mobile phone.

2-1-1 is an easy-to-remember, three-digit phone number that connects you to vital resources and services available to residents in Manitowoc County.  Trained and professional Information and Referral Specialists are available to answer questions, provide information and resources, and direct you to the assistance you need.

2-1-1 is available 24 hours a day, 7 days a week.

All phone and online inquiries are handled in a confidential manner.

Calling from a pre-paid mobile phone OR a mobile phone with an area code outside of Manitowoc County.

Manitowoc County residents who have a pay-as-you-go mobile phone or a mobile phone with an area code outside of Manitowoc County will be promptly connected to a trained and professional Information and Referral Specialist by dialing 800-924-5514

Finding Assistance Online.

2-1-1's referral directory has hundreds of social service organizations that may be searched by name, zip code, city, keywords or by the type of assistance needed.

Call 2-1-1 (800-924-5514) to speak with a live person 24/7

or

Click here to visit the 2-1-1 database

What is Information & Referral?

Information and Referral is the community link between people in need of health and human services assistance and the appropriate providers.  Information and Referral Specialists assist with connecting thousands of callers with community services each year.

Information and Referral Specialists assess each caller's needs and determine the services best available to provide assistance.  Additionally, Information and Referral Specialists are professionally trained to understand and determine whether a caller may be eligible for other services in the community that the caller may not know exist.

2-1-1 maintains a comprehensive directory of resources, including federal, state and local government agencies, community-based organizations, private non-profits and volunteer opportunities.

What type of services does 2-1-1 provide?

Knowing that you need assistance is one thing...finding someone who can provide the resources to assist you is quite another.  2-1-1 connects you to individuals who will identify the resources to assist you, such as rent assistance, food, utility assistance, housing services and health-related services.

What happens when I call 2-1-1?

2-1-1 is designed to provide each resident with information and referrals using an extensive directory of community resources.  When a Manitowoc County resident calls 2-1-1, the caller will be connected with a trained, professional United Way Information and Referral Specialist who will work with the caller to determine which community services may be available to address the caller's needs.

What are the benefits of 2-1-1?

2-1-1 is available 24 hours a day, 365 days a year.

2-1-1 is available to callers (senior citizens, teens and adults of all ages) to access community services that formerly required the caller to dial a nine- or seven-digit number.

2-1-1 provides specific information regarding each service, including who to call and where to go when you need assistance.  This eliminates complicated searches through phone books and multiple misdirected phone calls trying to find the right social service agency to meet each caller's needs.

2-1-1 provides easy access to services that can meet the needs of all Manitowoc County.

2-1-1 will reduce and/or eliminate non-emergency, non-police or non-fire related calls that prior were placed to 9-1-1.  Some residents may not have known where to acquire assistance and, in the past, may have called 9-1-1 for non-emergency, non-police or non-fire related concerns.  2-1-1 offers the appropriate resources and assistance residents need and also reduces unnecessary calls that may tie up the lines designated to handle police and fire emergencies.